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Xiover Refund & Returns Policy

Last Updated: 17th July, 2025

At Xiover, we strive to maintain a fair, transparent, and safe environment for both clients and freelancers. As a digital services platform, we offer a structured escrow-based refund system that protects both parties in the event of disputes, cancellations, or service dissatisfaction.

Services Covered

This policy applies exclusively to digital services offered on Xiover, including milestone-based or staged delivery work. No physical products are permitted or covered by this policy.

Payment and Escrow

  • All payments are securely held in escrow by Xiover until the client confirms delivery of the completed work.
  • Upon client approval, Xiover releases funds to the freelancer.
  • If a project is cancelled midway, Xiover may issue a partial refund (typically 50%) depending on the extent of work completed.

Refund Eligibility

  • Refunds may be requested under certain conditions. If the work delivered is of poor quality or not as described in the agreed scope, the client may request a refund. However, we strongly encourage clients to first request revisions or corrections before initiating a refund, as this promotes fairness and efficiency.
  • Refunds are also permitted if a client has a change of mind about the project—even after the work has begun. In such cases, the decision to refund (partial or full) will depend on how much of the work was completed prior to the cancellation.
  • Please note that Xiover does not issue refunds simply because a freelancer missed a deadline. Clients and freelancers are encouraged to communicate and agree on revised delivery timelines in such cases.
  • All refund requests must be made within three (3) days of delivery. If no action is taken by the client within that time, Xiover reserves the right to release the funds to the freelancer automatically.

 

Dispute Resolution

  • Xiover offers formal mediation between freelancers and clients in case of conflict.
  • To initiate a dispute, users must:

    1. Submit a Dispute ticket

    2. Upload relevant evidence (e.g., screenshots, chat history, delivery files)

    3. Await response from the opposing party within 24 hours

  • Final refund decisions are made by Xiover support staff after reviewing all submitted materials.

Refund Conditions & Limitations

  • No services are non-refundable (except task bought) — all refund requests are evaluated case by case.
  • Freelancers cannot set custom refund terms — the platform’s policy applies universally.
  • Partial refunds (e.g., 50%) may apply if work was started or delivered partially.

Refund Method & Timing

  • Approved refunds are processed to the original payment method or manually refund through other banks or added as Xiover credits.
  • Refunds typically take 3 to 7 business days to appear, depending on bank/payment provider processing times.
  • Transaction fees (e.g., Stripe or PayPal charges) may be deducted from the refund amount.

Automatic Refunds

If a freelancer does not respond to the client’s messages, delivery, or dispute within a reasonable time frame, Xiover reserves the right to issue an automatic full or partial refund to the client.

User Agreement

All users (buyers and freelancers) must agree to this Refund and Returns Policy at the time of registration and before initiating any transaction on the platform.

Contact & Support

If you have questions about a refund or wish to open a dispute, please contact:
Email: info@xiover.com